ClaimSearch Community Forum Webcast Archive
Welcome to the ClaimSearch Community Forum Webcast Archive

Our ever-expanding webcast archive offers informative and engaging videos on the most relevant topics that affect our ISO ClaimSearch member community.



  • Introducing the Claims and Policy Report (CPR)
    (November 16, 2023)
    45m 32s
    Join us to discuss the enhanced version of the Policy Insights Report(PIR) with Senior Product Innovation Manager Dino Hatzisavvas, called the Claims and Policy Report (CPR) that can now be used at FNOL and Subrogation.
    Verisk Anti-Fraud: What's New
    (September 26, 2023)
    41m 15s
    In this session, we will update you on new developments in the following products: Claim Essentials, Provider Triage and Scorecard, and Image Forensics.
    Speakers: Rebecca Henderson (Product Innovation Manager, Claim Essentials), John Trovinger (AVP, Client Success, Provider Triage and Scorecard), and Katie Flaherty (Director-Product Innovation, Image Forensics).
    State of ClaimSearch - Spring 2023
    (May 31st, 2023)
    46m 58s
    In this session Doug Townsend, director of product management reviews the state of ClaimSearch for spring 2023. You’ll get a general update on our ClaimSearch platform along with current statistics and trends. Additionally, you will learn about recent features, tools, and upcoming initiatives.
    Announcing Image Forensics in ClaimSearch
    (April 13th, 2023)
    46m 55s
    In this session we discuss our well-anticipated ClaimSearch Image Forensics solution that helps detect suspicious activity. Katie Flaherty, director of product innovation, and Matt Frei, assistant vice president of data science, discuss the capabilities of our image forensics solutions in your claim investigations.
    Claims Solutions, Anti-Fraud Analytics 2023 Outlook
    (February 23rd, 2023)
    39m 16s
    In this session Helena Cornell, Vice President, who leads operations and technology, and Shane Riedman, Vice President, tasked with leading product innovation and growth for our Anti-Fraud Analytics group, discuss changes to our leadership team along with our vision for 2023. Learn more about their thoughts and insights for 2023 and beyond.
    Optimize Claim Automation with Risk Response
    (November 17th, 2022)
    37m 39s
    Risk Response is an API solution that complements the ClaimSearch Match Report, improving claim handling workflow efficiencies. This analytical tool performs an in-depth analysis of corresponding match report data and returns data relevant to identifying corresponding claims within ClaimSearch; low, medium, or high risk indicators; and informational ClaimAlerts.
    Resolve Your Coverage Question to Speed Your Claims Processing
    (October 20th, 2022)
    49m 5s
    In this session we discuss coverage investigation challenges, learn about real-world applications for identifying coverage and the value it brings to your claims operation. You will also learn about the latest updates and enhancements to the Policy Insights Report and Decision Net.
    Lean Concepts in Claims Process Workflows
    (September 22nd, 2022)
    49m 24s
    In this session, you will learn basic concepts to create process efficiency and get tips for creating change that sticks. You can also engage in our discussion regarding what challenges the community is facing in this area and what Verisk can do to help.
    Power of Relationship Investigations Using Link Analysis
    (August 25th, 2022)
    46m 10s
    Join us for our discussion on how we tap into Verisk datasets and network analytics to creatively find hidden connections. The conversation focuses on how to investigate case scenarios and use techniques for operationalizing network analytics in your claims operations.
    Leverage Training to Maximize Your ClaimSearch Experience
    (July 28th, 2022)
    38m 51s
    Gaining confidence in performance is best achieved through relevant and engaging learning experiences. Our People Success leaders will explore how your ClaimSearch® training and development options are designed to improve capabilities, boost productivity, and enhance your claims processing workflow. They will also demonstrate how they are integrating the newest learning technologies to help your team gain proficiency in leveraging the claims intelligence power of ClaimSearch.
    ClaimSearch® 2022 and Beyond
    (June 23rd, 2022)
    50m 30s
    Listen to our discussion to hear all the latest news about ClaimSearch®. We’ll share recent and planned enhancements for 2022 and gather your input to help shape our roadmap. Learn about system modernization, Claims Inquiry updates, Claims Reporting future plans, enhanced visual results, and more. Don’t miss this chance to catch up and share your thoughts about how we might evolve ClaimSearch.
    ClaimAlert - What's Available & What's Coming
    (May 26th, 2022)
    39m 59s
    We’ve been making enhancements and expanding the offerings to ClaimAlert®, and we want to let you know all about what we’ve been working on. Join our recent Community Forum session where we give a refresher on the many ClaimAlerts that are included with your company’s ClaimSearch subscription, as well as provide a thorough recap of the new alerts that can help your team detect critical claim issues. We’ll also be asking for your input as to what you’d like to see next.
    Accelerate Claims with Policy Insights Reports
    (April 28th, 2022)
    49m 7s
    Join us for a discussion on how to use policy information to investigate claims more effectively. In this Community Forum, Verisk’s Lou Riggio and Kevin Rawlins discuss Verisk’s Adverse Carrier Identified Notification, the Policy Insights Report and how this tool can help your teams resolve claims faster. We’ll explore the reports’ new expanded features, provide updates on the service’s participation rate, answer questions and more.
    Streamline Claims with Weather Analytics
    (March 24th, 2022)
    40m 52s
    Zachary Miller, product manager for Verisk Data Solutions, and Kailey Joyce, senior product analyst for Verisk Weather Solutions, will discuss how weather analytics and recent ClaimSearch property claims enhancements help improve claim investigations. Watch the discussion on how Verisk solutions can prepare you for weather events so you can make better claims management decisions.
    Fight Medical Provider Fraud With Early Prevention Strategies
    (February 24th, 2022)
    57m 34s
    Shane Riedman, AVP, anti-fraud solutions, and Bo Barber, Director, anti-fraud Solutions discusses how lower medical exposures can increase quickly, resulting in significant costs for insurers. They also present tools to combat medical fraud, including a dashboard that details a medical provider’s billing history, aggregated statistics, network details, and other attributes so you can quickly identify aberrant behavior.
    Explore possibilities With Anti-Fraud Pilots
    (January 25th, 2022)
    51m 18s
    Fraud analytics is a powerful tool to streamline your claims and enhance investigations. But how do you know if an anti-fraud solution is right for your organization?
    In this session John Trovinger, director of client success, will discuss Verisk’s anti-fraud pilot program, its unique aspects, and how you can quickly and easily get a quality analysis of how new technology fits in your workflow.
    Preparing You for the Future of Claims
    (December 9th, 2021)
    56m 31s
    This session explores how ClaimSearch is working to help adjusters navigate greater customer experience expectations and emerging fraud challenges. The speaker today is Carlos Martins, SVP ISO Claims Solutions. He answers questions from the ClaimSearch community and discusses the rapid pace of change in insurance and how ClaimSearch is planning to help your teams in 2022 and beyond.
    Synthetic Identities – the Deep Fake of Claims
    (November 18th, 2021)
    51m 43s
    Explore the topic of synthetic identities in claims and learn what tools are available in ClaimSearch to help your team discover this insidious fraud. Synthetic identity theft is a growing concern that has crossed from the financial space – where it has led to billions of dollars of losses - into insurance. Carriers are now seeing fake identifies created with a level of sophistication that makes them difficult to detect.
    Learn How to Leverage ISO ClaimSearch for Better Investigations
    (October 21st, 2021)
    52m 23s
    ClaimSearch product leaders answer your questions on best practices for quality investigations and provide tips on how to use ClaimSearch tools more effectively. They’ll also help you understand your ClaimSearch data and user activity more efficiently. Discussion points will include how to enhance your investigations, ways to gather information quicker, general tips and strategies and how to confirm your hunches.
    ISO ClaimSearch Experts Respond to Your Feedback
    (September 20th, 2021)
    56m 2s
    This session will address the comments and questions we receive from the ClaimSearch member community. ClaimSearch leaders provide updates on recent enhancements and feedback received from the investigators.
    ClaimSearch Insights Update
    (August 26th, 2021)
    56m 41s
    Join the ISO ClaimSearch team and get the most out of your ClaimSearch subscription. Pinboards organize your ClaimSearch data into an intuitive interface that you can use to answer a broader range of business questions. They help you understand your ClaimSearch data and user activity more efficiently.
    ClaimDirector Questionable Loss Scenarios
    (June 26, 2020)
    11m 45s
    ClaimDirector combines predictive analytics with industry-based business rules to identify fraud indicators in claims. Join ISO Claim Solutions’ Jim Hulett and Rafael Conde as they discuss enhancements to the solution and explore topics such as questionable loss scenarios, improving investigative outcomes, business scoring rules and why they are important in fraud analytics and how you can leverage questionable loss scenarios in your organization.
    COVID-19 and Claims:
    Key Trends and Insights
    (June 19, 2020)
    58m 1s
    Join this session to as Carlos Martins, ISO Claims Solutions’ Senior Vice President, discusses an analysis of the latest claims trends, including how claim volume during the outbreak compares to the months before the crisis as well as prior years. Carlos explores claim volume overall, volume by line of business, civil unrest and COVID-19 related claims reporting.
    How to Leverage the Single Sign-On Process Using ISO ClaimSearch's Risk Response (April 9th, 2020)
    22m 27s
    As many claims professionals are adapting to challenges of a new work environment today, it’s important to have tools to handle claims faster. This tool can be implemented within your company’s claim system to seamlessly interact with visualized ClaimSearch®.
    ISO ClaimAlerts™ – Monitor Claims So You Don’t Have To!
    (January 23rd, 2020)
    17m 36s
    Join this session to get a better understanding of ISO ClaimSearch’s Claim Alerts. If your company is not leveraging this free service this is a must view: and if you are using them attend this session for a deeper understanding of the Claim Alerts benefits and how you should leverage them into your claims workflows.
    A Holistic Vision for the Future of Claims Management
    (December 18th, 2019)
    30m 10s
    In 2019, thousands of customers transitioned to the visualized ISO ClaimSearch® interface and are now enjoying real-time claim analysis, valuable alerts, automated subrogation tools, and improved access to additional data—all within their workflow. In this end of year discussion, Carlos Martins discusses how 2020 will set the foundation for an exciting new vision—where insightful analytics are available at every stage in the life of a claim.
    Integration, Speed, and Automation:
    How We Can Help the Industry
    (October 30th, 2019)
    13m 52s
    Are you getting the most from your ISO ClaimSearch subscription? The modernized ISO ClaimSearch platform enables customers to reduce claims cycle time more than ever. Learn how you can increase efficiency and improve your bottom line.
    Vehicle Sighting Report
    (September 26th, 2019)
    16m 23s
    Join Verisk’s Lou Riggio and Michelle Miller as they explain how vehicle sighting reports can help you investigate auto theft, garaging fraud, staged accidents, and more.
    Advanced Analytics and Right-Touch Claims
    (August 22nd, 2019)
    21m 49s
    Jim Hulett discusses how advanced analytics combined with the right data and strategy, helps your organization enhance fraud detection, automate adjusters’ workflows, and reduce operational inefficiencies.
    Help to Stop Medical Fraud, Waste and Abuse
    (July 24th, 2019)
    31m 39s
    Shane Riedman, Director of Innovation will discuss medical provider fraud, industry fraud and proactive investigations, that leveraging industry medical data. Learn how to make better claim decisions and set a new standard for detecting medical provider fraud.
    Decision Net and the Power of Social Media for Claims
    (June 27th, 2019)
    27m 11s
    Michelle Miller and Lou Riggio discuss how social media can be helpful in your claim investigations. When should you use it and what details can it provide? Learn how social media investigations can help you uncover valuable insights about claimants and loss events.
    Streamline Your Claims Handling Process
    (May 23rd, 2019)
    21m 55s
    Lynn Roberts, Director of Customer Engagement & Operations and Tricia Rios, Director of Customer Engagement will discuss ways to maximize your ISO ClaimSearch subscription, streamline your claims process and specifics on the July 1st sunset date.
    Automating Subrogation Claims
    (April 25th, 2019)
    23m 19s
    Libby Price, director of product innovation for ISO Claims Solutions, will discuss the new Carrier Identified Notification and forthcoming Policy Insights Report and how these features can help you improve subrogation and reduce cycle times. Join us to learn how these enhancements can help you save time, increase productivity, and improve results.
    How Weather Analytics Helps Streamline Claims Handling
    (March 29, 2019)
    31m 50s
    Join us as Lou Riggio and Cortney Shepard discuss how Verisk's weather data and analytical tools are currently being combined with visualized ISO ClaimSearch and Decision Net Reporting to streamline claims handling, ease the investigation process and reduce processing time.
    Optimize your ISO ClaimSearch® Membership
    (February 22, 2019)
    53m 14s
    Join us to learn more about the value of optional data reporting and how to maximize the value of your ISO ClaimSearch membership. ClaimSearch leadership answers questions about the current data submission process, the impact of optional data on your match reports and the July 8th, 2019 sunset date.
    Visualized Match Report - Best Practices
    (December 11, 2018)
    48m 45s
    Do you want to become more effective when using the visualized version of ISO ClaimSearch®? Do you want to streamline your claim investigations? Join us for a detailed training session with the ISO ClaimSearch leadership team. The presentation answers your questions about workflow, information added to the visualized report which was not available in the prior match report and much more.
    PDF Match Report Process
    (October 29, 2018)
    47m 29s
    ISO ClaimSearch leaders cover the benefits of the new visualized match report, how PDF users can transition to the platform, and options for integrating visualized match reports directly with your claims system. They'll also provide insight into why we transformed the platform. This webcast is specifically for companies that print and distribute match reports to users via PDF, and companies that save match reports to an imaging system or their claims sy
    Our New "Visualized" Experience!
    (September 27, 2018)
    31m 50s
    Now that you've been using the new visualized version of ISO ClaimSearch®, we want to make sure you're ready to take advantage of all the improvements. This presentation provides detail on the system's upgrades to ensure that your team has everything needed to work productively with the new match report. You'll also discover insights into the reasons behind the transformation to the ISO ClaimSearch visualized experience.